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What do I need to do to be eligible for a provisional credit?

To determine if you are eligible for a provisional credit, you are first required to provide a letter of dispute to be eligible for a provisional credit. You may write us directly or fill out a Dispute form and send it to:

GO2bank
Attn: Disputes
P.O. Box 9
West Chester, OH 45071

If you are writing us directly, please include the following:

Your name and account number
The amount and date of the transaction(s)
Information about the merchant, including their name and address.
The reason you dispute the transaction.

If you’re determined eligible for a provisional credit, you can expect this credit by the end of the 10th business day (20th business day for new accounts) after filing your dispute.

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Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions.

Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

GO2bank is Green Dot's flagship mobile bank account. Green Dot has serviced more than 80 million accounts over the last 24 years.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

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Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Atomic, Extole, Experian, Ingo Money, Plaid, Q2 Software or any eGift Card merchants. Partner terms and conditions apply.

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Welcome to the GO2bank™ Help Center How can we help?

What do I need to do to be eligible for a provisional credit?

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Welcome to the
GO2bank™ Help Center
How can we help?